1. What does wotlk-powerleveling do?

We are a world leading seller group of in-game currency for massively multiplayer online games (MMOPG). We are devoted to serve the need of the MMOPG community and enhance the online gaming experience. We are here to enable the online gamers better enjoy more challenging adventures in the games.

2. What is wotlk-powerleveling all about?

Our ultimate objective is to Benefit our fellow on line game enthusiasts by being Efficient in transaction, Lucid and user friendly, Reliable, Interactive, Outclassing the rest and a Nexus to the future of gaming.

General 3. Do you offer power-leveling services?

Yes, we do.

4. Why does the price of currency changes all the time?

Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.

Customer Service 5. Live Help

wotlk-powerleveling is committed to provide maximum customer satisfaction by providing a 24/7 on-line help chat system to ensure all your queries being answered at the soonest instant.

6. What should I do if the LiveHelp is not available?

Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.

7. Live Help is on , but no one seems to be answering.

Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.

About the order 8. How do I place an order?

We have derived 5 easy steps to facilitate your transaction.

(1) Select your desired game server.

(2) Once you decided your amount of purchase, click on the "check out" button. You will then be redirected to an "Check Out" page where you enter your game Character name. Having done so, you will then be directed to a "Payment" page where you can log on to Paypal account to make your payment.

(3) Please include your confirmed shipping address in your Paypal purchase payment by simply selecting the default "Ship to" option. Please note that your order will be processed quickly with a confirmed shipping address.

(4) Finally, click "Pay" button to proceed with the payment procedure.

9. How can I track my order status?

You can track your order status by simply logging on to our website to check with our customer representatives. And for powerleveling order, you can check on 'pl report' page of our website.

10. What happens if I entered a wrong Character name or selected the Wrong server?

Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.

Delivery 11. How long do I have to wait for your delivery?

Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you ASAP.

12.You have stopped talking to me in the game during a delivery, what went wrong ?

We may be disconnected due to technical reasons half way through the transaction. No worries at all, we will contact you soon as we get online again. There is also an indicator on our website reflecting our on-line status and you will know if we are online or being disconnected.

Payment Options 13. What Forms of Payment do we accept?

We mainly accept Paypal, E-check .

14. How long does it take for my payment made via Paypal to be processed?

If you are using E-Check, the process will take up to 4 business days due to clearance process.

If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details.

Paypal 15. What is PayPal and how does it work?

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

16. How do I open an account in Paypal?

To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

17. How do I verify my Paypal account?

The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

18. My shipping address is not confirmed. How can I confirm my shipping address?

Go to www.Paypal.com and click on help, use keyword "Confirm Shipping address" in the help search box.

19. I forgot to include my Confirmed shipping address. What Should I do?

Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the "Send money" tab and input the necessary information followed by clicking on the "Continue" button and look under shipping information. Leave the "Ship to" information as default.

E-checks 20. What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to wotlk-powerleveling account and then delivery can take place immediately thereafter.

21. How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

Security 22.Is this business safe or legal?

wotlk-powerleveling has been in the virtual trade industry for years. Over the years, we have achieved a proven sales track record and established a loyal customer base. We are well known for our quick response, game variety and most importantly, our pricing has been very competitive compared to our worthy competitors. Our business mainly involves trading which implies, we buy from gamers who are willing to sell their excess virtual currency or item and we sell to interested buyers at a marginal profit. Under the circumstances of an individual seller who is willing to sell us at a quoted price. We will then resell it to an individual buyer who is interested in the item or the virtual currency by no means undermining any party's interest.

23. I'm worried about the privacy of my details?

Client confidentiality is our top priority. Our company has imposed very strict rules with regards to disclosing or selling of any client information whatsoever. Offenders will be charged and prosecuted in court for breaching of trust.